Client Feedback

In order to assure that we are providing quality and professional care we value the input we receive from the clients we serve. On a quarterly basis we survey our client to find out how satisfied they are with the services they received.

Results from 2007 Satisfaction Surveys

• 100% of clients surveyed said they return to Child & Family Services Counseling Center if they needed further counseling.
  
  
• 99% of clients surveyed agreed that their first appointment for counseling occurred within a reasonable length of time.
  
  
• 96% of clients surveyed agreed with the statement that the services they received helped them deal more effectively with their concerns.
  
  
• 100% of clients surveyed felt supported, believed and advocated for by their therapist.
  
  
• 99% of clients surveyed felt their concerns were handled confidentially and respectfully.

Client Comments

"I've learned that I'm a valuable person and I've learned to stand up more for myself than I used to."

"I called the looking for help with severe anger control problems. They referred me to C&FS and I was in within a week. In just the first session I was given hope; something I didn't have for a long time."

"I hesitate to think what my life would be like without the help of my therapist!"

"It seems like my therapist really cares and understands. She works with my schedule a lot. I feel really comfortable talking with her."

"I feel comfortable talking with my therapist. I can see both sides of the problem that brought me here and am working on a resolution that I can live with."

"In all 21 years of my life I have never been this happy mentally. I've never felt this good. I a now about to enjoy me life. My family is also happy as a result."

"My son seems much happier since he began seeing his therapist. He still has a few self-esteem issues, but we continue to work on that."

"I don't know what I would have done without the support I received here. I'm truly appreciative."